You can count on us

Information Technology
ICT services stretch from maintaining and installing equipment, vital software and networks to dealing with the fall out from a major system failure. That’s a lot of expertise to expect to provide in-house.

CSD can help manage all ICT installations from hardware to software. More than 7000 PC users already have access to our friendly and easy-to-follow advice at the end of a telephone line.

Customer Contact
The contact you have with your customers says a lot about your business. At CSD we understand not only the importance of communication, but also the expectations of your customers. A telephone helpline service, for example, is only of value if it delivers the required information without delay.

Our targets for customer service are high. More than 80 percent of all enquiries are dealt with at the first point of contact. Callers to our dedicated numbers are personally greeted by a friendly, helpful team-member. We directly employ people who are fully equipped to help callers.

Human Resources
Managing people can be both time consuming and expensive. Yet effective people management enhances performance and wellbeing and is vital in any organisation.

CSD’s HR service helps simplify processes, provides advice and development and manages all aspects of recruitment cost-effectively.

Our cutting edge “self service” HR system helps staff to manage their own records online. Using unique access information, they take responsibility for routine procedures, such as:

• applying for annual leave
• accessing payslips
• booking onto training courses
• updating their address details

At times people need in-depth, personalised advice and support on HR matters. Here, our team of experienced and professional advisers are on hand at the other end of the phone to provide timely and accurate information, or to resolve problems and advise on the relevant procedures.

For organisational and training /professional development needs, we have dedicated adviser teams available. We also manage the payroll and pensions service, offering a combination of self-service and dedicated helpdesk support.

Finance
Within public sector organisations, the management of finances is under greater scrutiny than ever. Through CSD, help is at hand. We can assist in every aspect of finance and budgeting, delivering fast and accurate information to budget managers.

To start, why not let us handle all routine procedures; processing payments to suppliers, collecting council tax, business rates or payments from your customers?

With the help of Oracle’s ‘state-of-the-art’ new financial system – Release 12 – CSD can ensure current information on budgets, spending and income is instantly available for managers to ensure effective budget management and informed spending decisions.

CSD can also work with managers to develop their budget management skills and their understanding of recommended financial practice.

Does your authority need help in understanding what the new ‘International Financial Reporting Standards’ mean in practical terms? CSD can help you.

And finally, at Year End, you can rely on us to give your team a hand in meeting their essential statutory duties, and to provide annual financial reports – both for internal and for public information.