Customer Service Direct - Transforming customer services is our business.
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Putting what really matters in safe hands

Earned income plays a considerable role in the life of your organisation. So it’s important to look after your customers as well the cause that drives you both - and to spend every penny wisely.

We can help you to:

  • Respond effectively to the challenging requirements of the economic downturn
  • Deliver improved access to your services
  • Provide your employees with a complete HR solution covering recruitment through to development/training and payroll
  • Embrace new technology to boost performance and workflow

Here’s how we can help

web Get more from your website
Whether your current site needs re-engineering, or a fresh approach, CSD can deliver integrated websites with high-end design and functionality which works for you.
helping hand Enjoy a helping hand
We can offer IT support services from one PC to the whole organisation. Our contact centre team provide full professional back up and we can supply on-site technicians too.
Embrace new technologies Embrace new technologies
We’ll find the technologies that work hardest for you and give your organisation maximum flexibility from its investment. We offer hardware and telecoms, mobile and remote working solutions, plus full professional training and support to encourage your team to welcome and enjoy.
Think outside the box Think outside the box
Let our expertise deliver a fresh approach. Allow us to listen, research and think challenges through. We have a business-led approach which comes up with cost effective solutions. We offer consultancy in business process engineering and change management.
headset Become altogether more accessible
Let us provide contact centre solutions which really put the customer first. We offer a full range of services including 24/7 outbound calling and email resolution.
Streamline your HR Streamline your HR
We can provide self-service applications and handle HR processes for you from recruitment through to development/ training, including support in case-management for grievances, discipline and absence

Cut the cost of payroll services

Cut the cost of payroll services
Our solutions can manage all aspects of pay-related transactions as well as pensions and statutory returns.

Find out how we can help your organisation by contacting our Business Development Team

Case Studies

Technology’s coming home!
Customer Service Direct helps Suffolk County Council to support family learning through
broadband home access..
Download PDF with more details

St Felix and the Phoenix
St Felix and the Phoenix
CSD helped secure a speedy return to school for students and staff at a School destroyed by fire with the delivery of a complete school integrated ICT system.
Download PDF with more details

Customer First
Customer Service Direct helps Suffolk County Council transform the adult social care
experience in Suffolk
Download PDF with more details

Project Matrix
How Customer Service Direct helped Suffolk County Council and Mid Suffolk District Council
transform their financial management systems through pioneering software
Download PDF with more details
Statement of Accounts
How Customer Service Direct helped Suffolk County Council transform its financial
management systems to get an accurate picture
Download PDF with more details