Partnering with local government to deliver productivity and measurable service improvements
CSD has extensive experience in leading local authority services to embrace change. We have a proven track record of transforming customer services and delivering consistently high levels of customer satisfaction in this sector.
We can help you to:
- Respond effectively to the challenging requirements of the 2007 Comprehensive Spending Review
- Deliver improved citizen access to council services
- Enhance key service priorities such as Children and Young People and introduce new approaches to areas such as Adult and Community Services
- Use technology to deal with citizen enquiries at first point of contact
- Provide your employees with a complete HR solution covering recruitment through to development/ training and payroll
- Embrace new technology to boost performance and workflow
Let us get on with designing, planning, putting in place and managing improved services. Free up your time to concentrate on what really matters to your organisation.
Here’s how we can help:
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Get more from your website Whether your current site needs re-engineering, or one of our web architects plans and delivers a fresh approach, CSD can deliver integrated websites with high-end design and functionality which works for you. |
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Enjoy a helping hand We can offer IT support services from one PC to the whole organisation. Our contact centre team provide full professional back up and we can supply on-site technicians too. |
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Embrace new technologies We’ll find the technologies that work hardest for you and give your organisation maximum flexibility from its investment. We offer hardware and telecoms, mobile and remote working solutions, plus full professional training and support to encourage your team to welcome and enjoy. |
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Think outside the box Let our expertise deliver a fresh approach. Allow us to listen, research and think challenges through. We have a business-led approach which comes up with cost effective solutions. We offer consultancy in business process engineering and change management. |
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Streamline your HR We can provide self-service applications and handle HR processes for you from recruitment through to development/ training, including support in case-management for grievances, discipline and absence. |
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Become altogether more accessible Let us provide contact centre solutions which really put the customer first. We offer a full range of services including 24/7 outbound calling and email resolution. |
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Cut the cost of payroll services Our solutions can manage all aspects of pay-related transactions as well as pensions and statutory returns. |
Find out how we can help your organisation by contacting our Business Development Team
Case Studies
Technology’s coming home! |
| St Felix and the Phoenix St Felix and the Phoenix CSD helped secure a speedy return to school for students and staff at a School destroyed by fire with the delivery of a complete school integrated ICT system. Download PDF with more details |
Customer First |
| Project Matrix How Customer Service Direct helped Suffolk County Council and Mid Suffolk District Council transform their financial management systems through pioneering software Download PDF with more details |
| Statement of Accounts How Customer Service Direct helped Suffolk County Council transform its financial management systems to get an accurate picture Download PDF with more details |