About Us

Customer Service Direct (CSD) is a joint venture company which brings together the best of both private and public sectors into a top-performing formula. We offer innovative and practical solutions to help Local Government, the Education Sector and the Third Sector deliver effective customer services cost effectively and efficiently.

CSD is 80% owned by BT, with over 900 people and has an annual turnover of £45 million

Our Vision

The customer is the focus of everything we do, both with and for our partners. This is our clear vision, the key to delivering service excellence.

We are thorough and professional and excel in getting the job done from start to finish according to the very best agreed solution.

Along with the rest of our expert team, our Solutions Architects, Business Development Managers and Transformation Managers are strategic thinkers with business heads. They have a proven track record of working successfully in partnership and have achieved consistently high levels of customer satisfaction.

CSD provides services in the following areas:

	Information Technology		Customer Contact
	Human Resources		Finance

Why not include us in your team and let us support, transform and manage your customer services.

Find out how we can help your organisation by contacting our Business Development Team.