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Terms and Conditions

Legal information for Customer Service Direct's web site; including disclaimer, privacy, internet security and contact details.

Customer Service Direct is a partnership between Suffolk County Council, Mid Suffolk District Council and BT.

Disclaimer
At Customer Service Direct we make every effort to ensure the information published on this web site is accurate. We disclaim any liability for error or omission, however caused. Users who rely on this information do so at their own risk.Should you need to rely on information provided in these pages, you are advised to seek separate confirmation from us that the information is correct.
We do not maintain any of the web sites provided as links. We therefore do not assume responsibility for the contents of any other site, nor does any link constitute endorsement of that site, its sponsor or its contents.

Privacy
We are committed to protecting your privacy online. We will treat any personal information by which you can be identified (e.g. name, address or email) in accordance with the provisions of the Data Protection Act 1998. Information submitted will be used to enable us to provide the services or information you have requested. It will not be stored or used for any other purpose. Information submitted will not be supplied to third parties except in accordance with the law.
The privacy statement relates only to Customer Service Direct's web site. Links to other web sites are not covered by this privacy statement.
Under the Data Protection Act 1998, you can make a formal request for the following information:

1. Clarification that your personal data is being processed by Customer Service Direct
2. A description and copies of such personal data
3. The reasons why such data is being processed
4. Details of to whom they are or may be disclosed

Further information is available from Customer Service Direct.

Security
This website has been built to help ensure that your online transactions are secure. Advice about protecting yourself and your PC when using the internet is available here .

Contacts
If you have any comments or concerns regarding this disclaimer, copyright and privacy statement please contact Customer Service Direct by email, at: info@csduk.com or in writing at the following address:

Customer Service Direct
Constantine House
5 Constantine Road
Ipswich
Suffolk
IP12DH

Customer Service Direct Ltd. Registered in England, No. 05111581
BT PLC, Registered office: 81 Newgate Street, London, EC1A 7AJ