Customer Service Direct - Transforming customer services is our business.
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Accessibility information

We want to ensure that we are providing the best standard of service to all of our customers, and to do this we know that it is important to make our information accessible to everyone.

The web is one of the most important ways for us to make council services available to you, when it suits you. We have followed guidelines set out by the Web Accessibility Initiative (WAI) and used validation to check that we have achieved the recommended standard for all pages on the web site.

If you would like help accessing any of our services, please contact us on 0845 606 6067 and a member of our staff will be happy to help.

How we have made it easier for you to access our web site:

  • alternative text has been used to describe a photo or image for users with text-based browsers
  • no frames have been used throughout the site
  • no multimedia has been used in the site – so no sounds or video clips
  • we have checked to make sure that any use of Javascript does not affect the use of screenreaders or browsers
  • we have made all text easily accessible through text-only browsers or speech-only browsers
Standards Compliance

Customer Service Direct has developed this web site to serve the largest possible audience - by addressing the needs of people and systems with differing abilities. This web site endeavours to conform to the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines.

There may be some pages that do not conform to all the guidelines. Whilst every effort is made to ensure the whole site conforms - this is an ongoing process and some content may not reach the standards in all areas.

Browser Compatibility

The site displays correctly with current browsers, and using standard XHTML code - meaning that any future browsers will also display this web site correctly.

This web site relies on CSS2, which is unsupported by IE 4 and below and Netscape 4 and below. It can still be accessed on these browsers, but with unpredictable presentation results. The decision to use CSS2 was taken due to the very small number of Internet users browsing with these older versions (now less than 1%). We apologise for any inconvenience this may cause.

Visual Design

This site uses cascading style sheets for visual layout.

If your browser or browsing device does not support stylesheets at all, the content of each page is still readable.

For those using screen readers, the navigation comes before the content on each page - at the start of the navigation you have the option to skip to the content.

Structure and presentation have been largely separated.

All text is assigned a relative font size - this means that you can resize the text if you want to.

All informational images contain an ALT tag and decorative images are either relegated to the CSS document or have a null ALT attribute.

Increasing text size

If you find the text on this site is too small, you can change it easily in your browser settings. To do this you should simply adjust your browser's settings.

Images

All content images used in this site include descriptive ALT attributes. Those in purely decorative graphics or used for layout include null ALT attributes.